5 Questions to Ask When Choosing Your iManage Support Partner
When law firms think about iManage, they often focus on the implementation: the migration, the setup, the training. But what happens after go-live? That’s where the real value and risk lies – ongoing support!
Support should be more than a bolt-on service, it should grow with you and be strategic, not just reactive.
Here are five questions to help you assess whether your support partner is building the foundation for long-term success with iManage:
Do they understand your wider IT ecosystem?
If your partner doesn’t speak Microsoft 365, Azure, or Entra ID, they may be missing half the picture.
Can they help you evolve
and not just maintain?
Support should include roadmap planning, feature demos, and integration advice, not just ticket resolution.
Do they offer proactive security guidance?
With things like iManage Threat Manager, Microsoft Sentinel, and Cyber Essentials Plus, your partner should help you stay ahead of threats.
Are they still around when
it matters to you?
Ongoing support means regular check-ins, shared learnings, and continuous improvement, not just a helpdesk.
Do they also understand
law firms?
Your partner should go beyond the technology, understanding the pressures, workflows, and compliance needs of law firms.
If the answer to any of the above is ‘no’ – it might be time to talk to Quorum!
Consider Quorum?
Quorum is more than an iManage partner, we’re a long-term Managed Service Provider with a proven track record of helping law firms thrive.
As the UK’s only iManage Implementation Partner and a Microsoft Cloud Solutions Provider, we bridge both worlds – integrating iManage with Microsoft 365, Azure, and Entra ID. We don’t just implement oir maintain systems; we guide firms through roadmaps, feature adoption, and integrations.
Our security expertise spans iManage Threat Manager, Microsoft Sentinel, and Cyber Essentials Plus, so you stay ahead of risks. And because we know legal inside out, our support goes beyond tickets to proactive check-ins and continuous improvement.
We go beyond simply fixing issues by: building relationships, understanding your needs, and help our partners grow. If you’re looking for support that evolves with your firm, not just keeps the lights on, we’d love to talk.
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Quorum
18 Greenside Lane Edinburgh
UK EH1 3AH
Phone: +44 131 652 3954
Email: marketing@quorum.co.uk
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