Why Microsoft Expertise Improves iManage Support

Firms increasingly rely on interconnected systems: iManage for document and knowledge management, Microsoft 365 for productivity and collaboration, and Microsoft Azure for cloud infrastructure.  

But often support is handled in silos. Your support partner shouldn’t just know iManage. They should understand how it fits into your wider IT ecosystem. 

There’s a smarter way forward: integrated, cloud-aware support that understands your full technology picture from iManage to Microsoft and how each platform enhances the other. 

iManage & Microsoft: “Better Together” 

iManage formally adopted Microsoft Azure as its global cloud platform in 2021, committing to leverage Azure and deepen its integration with Microsoft 365. 

When your MSP is a Microsoft Partner, they understand Azure, Microsoft 365, and the full Microsoft ecosystem – and how it connects with iManage. They can quickly pinpoint whether issues are in iManage or Microsoft, optimise integrations, and advise on new Microsoft features that impact your environment. This expertise means faster resolution, fewer surprises, and smoother support overall. 

Why listen to us? Well, as the ONLY UK-based iManage Implementation Partner and Microsoft Cloud Solutions Provider, we know a thing or two about this! Below, we’re offering you some practical takeaways to get you started.

Practical Takeaways – Making the most of iManage and Microsoft integration: 

If you’re running iManage and Microsoft in your firm here are actionable things you can do:

Review your support model:

Make sure your support provider understands both iManage and Microsoft cloud infrastructure not just one or the other. 

Map out the integrations:

Document how iManage integrates with Azure/Microsoft services in your environment (authentication, data lakes, Teams integration, co-authoring). 

Leverage cloud monitoring:

Use Azure Monitor / Sentinel / Power BI dashboards to track key metrics (search performance, matter workspace growth, Teams-iManage interactions) and set alerts for anomalies. 

Automate where possible:

Identify repetitive tasks and automate via Power Automate or scripts reducing manual ticket load. 

Use the “better together” advantage as a governance lever:

Because iManage and Microsoft share a joint roadmap, you can structure your governance and security policies to reflect that alignment e.g., use Microsoft Information Protection policies inside iManage workspaces, conditional access consistent across both platforms. 

Plan for the future:

Look beyond “keeping the lights on” and use the combined platform to enable smarter work (e.g., co-authoring, knowledge reuse, AI-driven search) and ensure your support model evolves accordingly.