Overall it was really about knowledge transfer and ensuring the client’s technical teams completed the work that Quorum designed and oversaw. The client didn’t want a team to come in and complete the work for them, but to guide, train and support them throughout.

The Solution

The project was split into 3 phases, led by a full-time Project Manager, technical lead, and CTO from Quorum. This strategic approach underpinned by a strong team from both Quorum and the client helped make the project a success. Quorum project managed the client’s internal teams alongside their own and were key in delivering end user communications and ultimately delivering a smooth rollout which had minimal impact on the client and their teams.

PHASE 1 – Identity & Access Management: Included preparation of the on-premises and Cloud environment for the product migrations and implementation of enhanced security. Establishing the technical foundations required to prepare for the deployment and how end users will securely access their new cloud-based services.

PHASE 2 – Design, Test, & Implementation: Focused on discovery and implementations of the user facing products: Teams, migration to Exchange Online and migration from Enterprise Vault into Exchange Online Archive. Discovery and design was also completed for OneDrive for Business for rollout at a later date.

Training and Q&A sessions were also delivered to around 300 users dialling in from 8 locations worldwide over 2 days. This was followed by scoping and delivery of “super-user training”.

PHASE 3 – Mail Flow Reconfiguration & Environment Decommissioning: Delivered the tidy-up activity after the production migrations to decommission or reconfigure existing systems including Exchange, Skype for Business and mailflows. A handover with documentation was provided for the client in order to support the new cloud-based services and future rollouts.