Full Managed Services

Solution

There was a lot of work initially to build confidence and move the client’s hardware and software up to a supportable standard. Following many visits to quarries and manufacturing plants in Fife and the Borders, replacing PCs, printers, laptops and networking equipment, improving broadband and installing spare lines to ensure no downtime, Quorum could move on to business-critical functions.

Crucial internal processes and documents such as credit control report were used every week and in some cases, daily, were in dire need of repair. Quorum developed a bespoke accounting application which functions to extend the clients use of the SAGE Accounting package. Deployed as a web application to the Microsoft Azure Cloud, this is seamlessly integrated with other on-premise IT solutions while maintaining a low additional IT costing.

Our client operates their own Plant & Transport Division which services the internal needs of the business. This in turn allows them to provide fast and efficient service to their customers. Vital technologies including weighbridge system and vehicle tracking system are central to the business operations.

Quorum fully manages, supports and monitors these applications and manages 3rd parties on behalf of the client. Quorum gradually brought the environment into a supportable state. The requests for support settled down and they could spend more time planning improvements rather than fighting fires.

Day-to-day partnership

In a demanding industry that depends on things working on time, we provide our client with peace of mind.

“I can’t praise them enough, we’ve got 24/7 support on some applications and we need that in this industry. They go and find the answer.”

These days our client is a key component in Quorum’s Managed Service portfolio. Having been through the pain of transition, both parties are now able to enjoy a fruitful and mutually beneficial relationship. Quorum ensures that the client runs as it should day-to-day.

The Director commented “Quorum provide the service we’d give to our own customers, on time and doing what it’s supposed to do. For us, it’s all about maintenance.”

Contact us today to see how we can enhance your data reporting to achieve your business goals.