End User &
Infrastructure Support
secure, efficient, maintained and supported to the highest level
As your outsourced infrastructure team, we will take responsibility for proactively monitoring, patching and managing your servers, storage and network devices, ensuring they remain highly available, performant and healthy. This includes support for remote data centres, along with private and public cloud resources like Azure & Office 365.
We also take responsibility for supporting your third-party applications, working with application vendors, where necessary, to ensure a high level of service for your employees.
Monitoring
At Quorum we make extensive use of automation and best practices to improve efficiency and reduce errors. Our proactive monitoring tools allow us to view the infrastructure as a single entity and configure granular operating details of any device in the infrastructure.
This single-pane-of-glass results in more effective and efficient infrastructure support and ensures all support tickets are logged, assigned and dealt with by the first technician available. Quorum monitors all aspects of your IT environment, including.
Server Health
& Alerts
Memory &
Processor Usage
Service
Cloud
Infrastructure
Physical & Logical
Security Activities
Database Server
Monitoring
Internet
Status
Power
Redundancy
Disk Usage
& Percentage
Backup &
Recovery
Monitoring
At Quorum we make extensive use of automation and best practices to improve efficiency and reduce errors. Our proactive monitoring tools allow us to view the infrastructure as a single entity and configure granular operating details of any device in the infrastructure.
Server Health
& Alerts
Memory &
Processor Usage
Service
Internet
Status
Cloud
Infrastructure
This single-pane-of-glass results in more effective and efficient infrastructure support and ensures all support tickets are logged, assigned and dealt with by the first technician available. Quorum monitors all aspects of your IT environment, including.
Power
Redundancy
Physical & Logical
Security Activities
Disk Usage
& Percentage
Database Server
Monitoring
Backup &
Recovery
End User Support
Quorum can provide end user and deskside support with a ‘concierge’ level of service. We pride ourselves on our high levels of customer satisfaction built by developing real relationships with our clients and their users – you’ll actually get to know our support team. Quorum staff the Service Desk with more senior and experienced individuals than is typical. This means that the person picking up your call or support ticket provides all levels of support and will be able to identify the root cause and fix the issue. If required, this team can escalate to both the infrastructure and development experts.
Training
Quorum can provide end user training and knowledge sharing. We have in-house Microsoft Certified Trainers who can provide structured courses with training materials for end users if there is a requirement for structured or 1: many training.
1:1 training can be provided on an ad-hoc basis for specific applications and business functions.
Quorum’s support team will make recommendations should they believe a number of users are experiencing similar difficulties and require training on a certain subject.
At Quorum, all of our support staff are trained to the highest level, this means that the person you first speak to will be your technician throughout your request.
AWARDS & RECOGNITION
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CONTACT INFO
CONTACT INFO
Quorum
18 Greenside Lane Edinburgh
UK EH1 3AH
Phone: +44 131 652 3954
Email: marketing@quorum.co.uk
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AWARDS & RECOGNITION