Infrastructure Engineer
Quorum is one of the largest Microsoft Partner’s in Scotland, as well as a Microsoft Direct Cloud Solutions Provider (CSP).
We are looking for an Infrastructure Engineer to join our Managed Services team. This is an opportunity to work across a broad range of cloud, infrastructure, networking and modern workplace technologies while helping clients get more value from their IT investments.
Working closely with our Service Desk, Consultancy and Project teams, you will act as a technical escalation point for complex issues while helping clients improve resilience, security and operational efficiency. You’ll combine technical troubleshooting, customer engagement, service improvement and project delivery, making this an ideal role for someone who enjoys variety and solving real-world business challenges.
The role aligns with Quorum’s established engineering function, bridging support and consultancy while focusing on proactive service improvement and cloud-first infrastructure.
We are interested in candidates with experience in one or more of the following areas:
- Cloud Infrastructure & Azure
- Modern Workplace & Microsoft 365
- Networking & Security
- Backup, Recovery & Business Continuity
- Automation & Operational Excellence
You do not need experience in every technology listed. We value curiosity, problem-solving ability, customer focus and a willingness to learn just as highly as specific product knowledge. If you can demonstrate strong engineering capability in some of these areas and are excited to develop further, we’d love to hear from you.
Key Responsibilities
You will:
- Provide technical leadership and escalation support for complex infrastructure, cloud and networking issues.
- Design, implement and support Microsoft Azure, Microsoft 365 and hybrid infrastructure solutions.
- Support and enhance network and security platforms, including Cisco Meraki switching, wireless and firewall technologies.
- Manage backup, disaster recovery and business continuity solutions using Veeam and cloud-native technologies.
- Deliver proactive maintenance, lifecycle management and service improvement activities.
- Identify opportunities to automate and streamline operational processes using PowerShell, APIs and modern management tools.
- Support security technologies including Microsoft Defender, Microsoft Sentinel, Conditional Access and identity management platforms.
- Collaborate with consultants, project teams and service desk analysts to deliver excellent customer outcomes.
- Create and maintain technical documentation and knowledge articles.
- Support client onboarding projects and technology transitions.
- Mentor colleagues and share knowledge across the wider team.
What We’re Looking For
We recognise that no engineer will have experience across every technology we support. We’re looking for technically capable individuals who are passionate about learning and developing their skills across modern cloud and infrastructure technologies.
Cloud & Infrastructure
- Microsoft Azure
- Windows Server
- Microsoft Entra ID / Hybrid Identity
- Azure Virtual Desktop (AVD)
- Windows 365 Cloud PC
- Microsoft 365 administration
- Azure Arc
- Backup and Disaster Recovery solutions
- Veeam Backup & Replication
Networking & Security
- Cisco Meraki switching, wireless and SD-WAN
- Enterprise firewall technologies
- Azure networking
- Network troubleshooting and performance optimisation
- Microsoft Defender
- Microsoft Sentinel
- Conditional Access
- Privileged Identity Management (PIM)
- Security and compliance best practices
Modern Workplace
- Microsoft 365
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Microsoft Intune
- Endpoint Management
Automation & Operations
- PowerShell scripting
- Azure Automation
- Monitoring and observability platforms
- Infrastructure as Code concepts
- Process automation and orchestration
Personal Attributes
- Strong troubleshooting and analytical skills.
- Excellent communication skills and the ability to build trusted relationships with clients and colleagues.
- A proactive approach to problem-solving and service improvement.
- The ability to prioritise work across multiple activities and customers.
- Experience producing clear technical documentation.
- Relevant Microsoft, networking, security or backup certifications are desirable but not essential.
It Would Be Beneficial If You Have
- Experience working within a Managed Service Provider (MSP).
- Experience supporting multiple customer environments simultaneously.
- Exposure to customer-facing technical delivery and consultancy.
- Experience working within SLA-driven service environments.
- Experience balancing reactive support, project delivery and proactive improvement work.
- Experience across a broad range of technologies rather than a single internal IT environment.
Why Quorum?
Quorum is a Scottish employee-owned company dedicated to delivering tailored technology solutions, consultancy and managed services. Our diverse client base ranges from small and medium-sized businesses to large enterprise organisations across both the private and public sectors.
We offer highly competitive salaries and an excellent benefits package, including:
- Contributory pension
- Private healthcare
- Buy and sell holiday scheme
- Home broadband contribution
- Extensive training and development opportunities
- Annual accreditation bonuses
- Annual personal technical budget to support continuous learning
Training and development matter at Quorum. You’ll be supported throughout your career with access to professional development, certifications and the opportunity to shape your own learning journey.
We foster a collaborative and knowledge-sharing culture with high levels of employee retention. Our commitment to creating a family-friendly working environment has earned us industry recognition, and we pride ourselves on accommodating individual needs while helping employees achieve a healthy work-life balance.
Above all, we’re a genuinely friendly and supportive team that enjoys working together, sharing knowledge and helping clients succeed.
If you’re passionate about technology, enjoy solving complex challenges and want to work with a team that values learning, collaboration and customer success, we’d love to hear from you.
Are you are interested in this role?
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Quorum
18 Greenside Lane Edinburgh
UK EH1 3AH
Phone: +44 131 652 3954
Email: marketing@quorum.co.uk
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