Complaints Procedure

This Procedure aims to outline how to submit a complaint to Quorum Network Resources Limited.

You can download the complaints form here to tell us about a complaint you have about the way we have handled your personal data.

For us to respond to your request, we ask that you submit this form electronically via email to ruth.kinnear@quorum.co.uk; or write to us at 18 Greenside Lane, Edinburgh, EH1 3AH; or you can phone us on 0131 652 3954. To handle your complaint, we will require to record and process your personal data.

We may also require to ask you to provide identification to prove who you are. This is based on our legitimate interest of handling complaints. For more information on how we handle personal data and your data subject rights, please see the Website Privacy Notice available at www.quorum.co.uk.

We shall acknowledge your request within a minimum of 30 days of receipt of a valid request and will take appropriate steps to respond to the complaint and inform you of the outcome of our investigation without undue delay.

We aim to keep you fully informed as to any progress associated with your complaint. If you are ultimately unhappy with our response to your complaint, you can also complaint to the Information Commissioner (www.ico.org.uk) or exercise your rights in Court.

Please provide as much detail as possible about the incident your complaint relates to. Information such as time frames, dates, names, the format of correspondence, etc. will help us to investigate your complaint quickly and effectively. Please also provide us with any supporting documents which you believe to be relevant to your complaint.