IT SERVICE DELIVERY MANAGER

What We’re Looking For:

• Knowledge of ITIL methodologies and service management best practices.
• Experience managing client relationships within a managed services environment.
• A proven ability to engage effectively with both internal and external stakeholders at all levels.
• A track record of working to SLAs and service performance targets.
• Experience delivering continual service improvement initiatives.
• Excellent communication, presentation and stakeholder management skills.
• Strong organisational, planning and prioritisation abilities.
• Experience working within a fast-paced environment, ideally within Managed Services.
• Confidence presenting service performance metrics and recommendations to senior client stakeholders.
• Previous leadership, mentoring or people management experience (advantageous).
• Strong collaboration skills with the ability to work effectively across multiple teams and disciplines.
• The ability to build trusted relationships and engage subject matter experts when required.

Technologies

• Working knowledge of Microsoft 365 services including Exchange Online, SharePoint Online and Teams would be an advantage.
• Awareness of cyber security principles and security best practices.
• Understanding of modern workplace technologies including endpoint management and identity services.
• Experience working with IT Service Management (ITSM) platforms.
• Familiarity with Microsoft Azure and Cloud-based technologies would be an advantage.
• Microsoft Server Product experience would be an advantage.
• Microsoft Desktop Deployment and support experience would be an advantage.

Why Quorum?

Quorum is a Scottish employee-owned company providing custom developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients from major financial institutions to small business and everything in-between within both the private and public sectors.

We offer highly competitive salaries and an excellent benefits package, including:

• Contributory pension
• Private healthcare
• Buy and sell holiday scheme
• Home broadband contribution
• Extensive training and development opportunities
• Annual accreditation bonuses
• Annual personal technical budget to support continuous learning

Training and development matter at Quorum. You’ll be supported throughout your career with access to professional development, certifications and the opportunity to shape your own learning journey.

We foster a collaborative and knowledge-sharing culture with high levels of employee retention. Our commitment to creating a family-friendly working environment has earned us industry recognition, and we pride ourselves on accommodating individual needs while helping employees achieve a healthy work-life balance.

Above all, we’re a genuinely friendly and supportive team that enjoys working together, sharing knowledge and helping clients succeed.

If you’re passionate about technology, enjoy solving complex challenges and want to work with a team that values learning, collaboration and customer success, we’d love to hear from you.